Two Major League sports franchise upgrade in-house voice and data systems
New York Mets (Baseball) and Vancouver Canucks (Hockey) will upgrade it´s data systems by offering fans the opportunity to order food, see instant replays, call up player statistics on the fly or buy merchandise right from their seats, using a handheld device.
"This is the general direction things are going in. People want information and convenience," says Harvey Jones, the Canucks vice president for arena operations.
According to Forbes, neither team expects to have fans punching up food orders or buying merchandise on their PDAs just yet. The system upgrades undertaken by each club will serve the immediate purposes of speeding up communications for the employees, the better to get fans into parking lots and through the gates faster. Concession workers will be able to re-stock hot dogs faster, while ticket scanning can be done in more locations, not just at the turnstiles.
